Strategic Account Management Association

JULY 13, 2021

Understanding strategic account management is essential for the members of a COE who need to appreciate that it is a business model, not a sales model, and requires change management. A COE can bring expertise for more customer value and differentiation. Your customer will remember that you care about their success.

Account Management 591

Account Management Innovation Co-Creation Organization 591

Cosawi

DECEMBER 28, 2021

A colleague from the SAMA Board of Directors, Noel Capon, recently wrote an article in Harvard Business Review, “When CEOs Make Sales Calls,”¹ in which he describes the impact of top management’s involvement in the customer relationship. We need to align the project management, timelines and deliverables with the customer’s.

Leadership 52

Leadership Co-Creation Account Management Decision-making 52

SmartKarrot

JANUARY 21, 2021

Act as an advisor to our Customer Success leaders and act as a link between Customer Success and other teams within Workday such as Sales, Business Technology, Marketing, and Services. Proactively identify, manage, and respond to customers who haven’t yet achieved full value. Apply here: [link].

Customer Success 10

Customer Success Global Accounts Leadership Account Planning 10