SmartKarrot

APRIL 19, 2022

Role: Vice President of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Arable As a Vice President of Customer Success, you will develop the strategy to drive customer value realization and retention on Arable’s solutions, across priority regions and customer segments.

Customer Success 19

Customer Success Client Onboarding Performance Review Customer Value 19

SmartKarrot

NOVEMBER 16, 2022

Ensure successful implementation of the service sales strategy, to profitably achieve qualitative and quantitative targets for services. Analyze service market potential, with full focus on installed base (IB), and ensure active customer success management is executed with maximal upsell/X-sell. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

SmartKarrot

JUNE 15, 2021

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director, Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

JULY 6, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director of Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities. Supporting the field-based new business sales team.

Customer Success 10

Customer Success Insurance Onboarding Partnership Management 10

SmartKarrot

JUNE 2, 2021

Develop and refine a process that supports efficient, customer-centric product onboarding. Collaborate closely with the Sales team to ensure effective project handoffs for new accounts. Evaluate performance and operational metrics daily, weekly, and monthly to manage performance, detect trends, and drive improvements.

Customer Success 10

Customer Success Onboarding Performance Review Facilitation 10

SmartKarrot

JULY 15, 2021

Building intradepartmental processes that improve efficiency and customer value. Managing Customer Success Team Leads, conducting weekly 1:1s, performance reviews, and compensation conversations with all members of the CS team. Ensuring that the CS team maintains target KPIs, including NPS and revenue renewal rate.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10