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Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Red Star Kim

APRIL 24, 2023

Earlier in April I ran a public MBL “Pick up the phone – Client service and sales opportunities for professionals in the digital age” online training workshop. Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption).

Emotional Intelligence 26
Emotional Intelligence Financial Services Decision-making Digitalization 26
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The 5 Most-Needed Qualities for Leadership in Healthcare

CMOE

MAY 28, 2021

In addition to patient care, healthcare leaders have bottom-line finances to think about. And as more and more information is digitized, security liabilities increase. Leaders must develop policies to protect their organization via cybersecurity budgets and training programs. Competing demands. Patient safety and privacy.

Healthcare 52
Healthcare Leadership Insurance Strategic Thinking 52
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