What is customer satisfaction score? (+ how to measure CSAT)
Zendesk
MAY 17, 2022
When you collect CSAT scores, you give buyers the opportunity to voice their opinions, making them feel heard. If you’re looking to become a customer-centric business, it’s important to understand how CSAT helps make that happen. CES makes it easy to spot weaknesses during support interactions or within a product.
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