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What is customer satisfaction score? (+ how to measure CSAT)

Zendesk

Investor-owned: 72. Telecommunications and information. Finance and insurance. Online travel agencies: 74. Energy utilities. Municipal: 73. Cooperative: 73. Health care. Inpatient care: 70. Outpatient care: 74. Emergency room: 66. Ambulatory care: 73. Hospitals: 69. Consumer shipping and mail. Consumer shipping: 74. Apparel: 78.