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The Most Important KPIs in Distribution and the Influence of AI

QYMATIX

The digital transformation does not stop at medium-sized wholesalers either. Especially in the B2B environment, the multitude of external interfaces to suppliers and customers increases complexity. KPI delivery quality is about recording and documenting all errors that occur during delivery or transport to the customer.

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The Importance of Customer Service in the Travel Industries post-COVID-19

Freshworks

We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years. Airport footfall, use of public transportation, and accommodation occupancy plunged. Travel-related companies won’t be able to do this alone though.