Thu.Sep 30, 2021

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Why Pricing Is So Hard and Why Most Companies Mess It Up

Holden Advisors

Why is pricing so difficult? And why do so many companies get it wrong? It often comes down to organizations not being clear on pricing purpose. Just think—what are some of the pricing purposes we hear in big organizations? One of them we hear a lot is “price to cover cost.” The biggest problem with that? Customers don't care about your cost, and they'll gladly tell you so in a negotiation.

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Account-based marketing for strategic account management

The SAMA Podcast

Jerry, Kate and Dominique are the creators and facilitators for a new training course being offered through SAMA Academy, "Account-based Marketing: Customer-led, team-enabled." It takes place virtually Dec. 7 & 8. Course description and registration link are here. [link] [link] [link] COVID has been a huge accelerator of digital marketing generally and account-based marketing specifically.

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Selling to Complex Accounts: Your Customer Coach Relationship Strength

Sales Readiness Group

When navigating a large, complex sales opportunity, one of the most important relationships a sales rep can cultivate is the "customer coach.".

Sales 118
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How to Scale Customer Support Without Compromising Service

Help Scout

It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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5 Key Differences to Note Between Lead Generation and Sales Prospecting

Customer Think

Lead generation is the process of assessing and/or attracting initial interest in a company’s product or service. This then increases sales down the line. Sales prospecting is different. It involves engaging directly with the individual to move them closer to a sale. Both are aspects of the sales process, but they differ in many respects […].

Sales 94
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How to Scale Your Sales Team Effectively, According to AWS' Startup Advocate

Hubspot Sales

Business growth can be an incredibly exciting and exhilarating time at your company. But it can also be stressful, challenging, and messy. Scaling effectively is vital for long-term business success. Consider, for instance, how half of all startups fail within the first five years. While there are many reasons why a business fails, one major one is the inability to sustain successful processes as your organization grows rapidly.

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Want to Help the Planet? Clean up Your Inbox!

SuperOffice

Most of us want to do our best to heal the environment and stop global warming. But did you know that you can create positive change just by spending a few minutes cleaning up your own data? Today marks the beginning of the international Digital Cleanup period and at SuperOffice we want to warm up by focusing on what we do best – data management.

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6 Steps to Streamlining The Sales-to-Service Customer Handoff Process

Customer Think

Image Source In modern business, building solid and lasting customer relationships is all about delivering a great experience at every stage of the customer sales funnel. From awareness to loyalty, your prospects’ trust can be won or lost. Have you equipped yourself with enterprise-level SEO to drive traffic to your site at the awareness stage, […].

Sales 81
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Battling Blind Spots to Boost Management and Marketing Effectiveness

Strategic Communications

Blindspots are something we all have based on our past experiences, interactions with others, and the opinions and values we’ve formed over time. I remember learning early in my career about the Johari Window in a leadership seminar I attended. It’s a model designed to help us understand and improve communications through the recognition that we all are impacted by the things we don’t know.

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Terminus Acquires Zylotech, Launches Terminus Customer Data Platform (CDP) to Improve the Accuracy of B2B Go-to-Market Data

Customer Think

Terminus CDP is purpose-built for B2B marketing, providing accurate and trusted buying committee data so customers can connect directly with key decision makers at target accounts.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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The Role of Customer Success in the Age of the Customer

SmartKarrot

Customer success is defined as the efforts that a business undertakes to anticipate customer questions or concerns and provide proactive solutions and answers to help customers be more successful in the usage of products and services. According to Forbes, 73% of companies with above-average customer experiences perform better financially than their counterparts.

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Sep 30 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Columbus, OH, US Organization: PeopleConnect Staffing As a Customer Success Director, you will handle all pre-sales engineering, sales, and demonstrations of products to prospective clients with the insurance industry. Drive customer outcomes, product adoption, onboarding, and customer experience. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.