Insightly

OCTOBER 7, 2022

ERP vs. CRM – What’s The Difference? ERP and CRM systems are both incredibly useful tools for businesses. They have a lot of similar capabilities and help business owners manage their data and processes more effectively. However, there are some key differences in what they’re designed for, and using the right tool for the job is essential.

CRM 52

CRM Supply Chain Software Software 52

Zendesk

OCTOBER 7, 2022

To survive and thrive in a crowded landscape, software and cloud services companies need to be hyper-focused on one key metric: customer retention. To accelerate net retention, you need to be highly attuned to your customers’ needs and exceed their expectations. Zendesk makes this easier with process automation and AI-powered conversation flows, so you deliver exceptional experiences while remaining profitable.

Software 52

Software Software Profitability 52

ReviewTrackers

OCTOBER 7, 2022

Patient satisfaction surveys are one of the best ways to gauge the patient experience and understand your healthcare group’s online reputation. Why does that matter? Having a positive reputation is a major factor for 60 percent of consumers looking for new providers. In other words, it’s a key part of your patient acquisition strategy. Healthcare organizations are already aware of the HCAHPS survey, but creating a custom survey has its own benefits.

Healthcare 26

Healthcare Acquisition Organization Software 26

Apptivo

OCTOBER 7, 2022

Introduction. “If you fail to plan, then you are planning to fail,” said Benjamin Franklin – arguably the leading intellectual of his time. Plans and strategies are vital for the growth and success of any business. Many sales techniques we use are not sales strategies neither can they be construed to be a plan. A proper sales plan helps businesses achieve their goals and objectives.

Sales 19

Sales Sales Training Customer Experience CRM 19

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Zendesk

OCTOBER 7, 2022

Customers are engaging more with service teams—volume is up 14 percent over 2021, according to our 2022 CX Trends Report —and have higher customer service standards. This elevates the importance of the role customer service agents play in the customer experience. Yet less than 30 percent of agents report that they feel empowered to do their jobs well, and agent burnout is high because they are being asked to do more with less.

Management 98

Management Prioritization Decision-making Retail 98