What is customer satisfaction score? (+ how to measure CSAT)
Zendesk
MAY 17, 2022
You can send CSAT surveys to your customers at any point during their journey, but the three most common touchpoints are: after a support interaction, after a purchase, and after onboarding. Gauging CSAT after onboarding can indicate which educational components are most helpful for your customers and which are ineffective. Restaurant.
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