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What is employee experience? Guide for the future of work

Zendesk

Collectively, workers are calling BS on “the way it’s always been done” in favor of flexible work and healthier work-life boundaries. In the future of work, employees are your most important stakeholders. Do managers respect their employees’ personal time and PTO? For better or worse, people have to work.

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How AI in the workplace is helping teams do more with less

Zendesk

With the whirlwind of new AI tools and capabilities coming onto the market, organizations need to be thoughtful and strategic about how they use AI. Though it is still in the early days, organizations should be prepared to move swiftly because the future of work is already here. In truth, it’s still early.

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Employee experience journey mapping: A step-by-step guide

Zendesk

A Harvard Business Review study shows that 81 percent of business executives believe that engaged employees perform better. Engagement boosts the success of their teams and the outcomes of their organizations. According to Gallup, managers account for 70 percent of the variance in team engagement. Stage #2: Onboarding.