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ICYMI: Our Favorite Reads From 2018

Help Scout

When we publish anything, our goal is always to serve up actionable, well-researched content that has something to say and contributes to the conversation. How to Recruit Like a Human. We’re proud of everything we published this year, but these are the pieces that stood out. Happy New Year, folks! The Art of Negotiation.

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Making Content More Inclusive

Help Scout

I realize this is a common word used in English to emphasize just how destructive a particular pattern or event can be. Megan’s plea made me wonder how many times we’ve inadvertently used ableist terminology in our content. I decided to audit the blog, HelpU , and our other resources for ableist and other problematic language.