helpu investing-in-your-customers 
Help Scout
JANUARY 14, 2019
We believe customer service professionals are the experts. No one knows how to create value better than the person who spends all day hearing from your customers and about your product. Each customer support professional knows exactly what your community wants — and what they don’t want.
Help Scout
DECEMBER 18, 2018
We share these stories not as warnings or as new best practices to introduce in your own businesses’ playbooks, but rather in a spirit of transparency and vulnerability. We wanted our customers to know we were working on a new product — one that had the potential to change their business in a positive way. Some tools just work.
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