Strategic Account Management Association

FEBRUARY 3, 2022

By Richard Scheig, Chief Revenue Officer, Upland Software. The view from where I sit as Upland Software’s Chief Revenue Officer is a profoundly interesting one. But as a provider of a robust set of sales management and methodology capabilities , our teams work with some of the biggest sales organizations in the world.

Account Planning 400

Account Planning Supply Chain Prioritization Digital Transformation 400

OnStrategyHQ

DECEMBER 20, 2023

Play Watch the video Free Strategic Planning Guide Overview of the Strategic Planning Process: The strategic management process involves taking your organization on a journey from point A (where you are today) to point B (your vision of the future). What senior leadership members and key stakeholders are included?

Value Proposition 98

Value Proposition Facilitation Decision-making Organization 98

DemandFarm

APRIL 13, 2023

KAM Glossary (with 65 Definitions) To help strategic account managers / key account managers /sales professionals enhance their understanding of Key Account Management (KAM) , this glossary provides clear and concise definitions and explanations of essential terms, definitions, and concepts related to key account management.

Key Account Management 52

Key Account Management Account Management Management Value Proposition 52

ProlifIQ

FEBRUARY 8, 2023

QBRs and Salespeople: The Key to True Customer Success and Growth There are certain truths to life that cannot be disputed. A quarterly business review is typically an event that takes place over the span of a few days to a week where sellers and a customer success manager come together to align on all of their key accounts.

Account Planning 52

Account Planning CRM Customer Success Decision-making 52

OnStrategyHQ

MAY 16, 2021

Phase 4: Executing Strategy and Managing Performance. You remain in this phase of the strategic management process until you embark on the next formal planning sessions where you start back at the beginning. Monthly or quarterly Key Performance Indicator data. Train your team to use OnStrategy to manage their part of the plan.

Management 93

Management Decision-making Meetings Facilitation 93

Account Management Skills

AUGUST 24, 2021

In this episode, I talk to Alex Raymond from Kapta about everything to do with account management processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

JULY 14, 2022

Oversee team culture building and performance management (e.g. Work closely with the VP, Customer Experience to manage the day-to-day and longer-term strategic needs of the CX team. Manage, support, and grow a team of talented Customer Success Managers. Own on-boarding, account management, renewals and health KPIs.

Customer Success 3

Customer Success Customer Experience Performance Review Onboarding 3