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Agency processes and client management, with Rob Da Costa

Account Management Skills

But if we are not doing that in our prospecting phase and we are just sort of being seen as a supplier that looks a little bit better than the current supplier that they have, so they will just switch you out. Have a clear probation period, say six months, and don’t extend it if things aren’t working out.

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The Importance of Customer Service in the Travel Industries post-COVID-19

Freshworks

But at the beginning of the pandemic, the system simplified their speedy transition to remote working. It also ensured the team was responsive to clients 24/7 as they grappled with urgent situations such as repatriation, supplier cancellations, and relocating key workers within the UK. Gather Insights Effortlessly.

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Client Insights Report 2021 (part one) with Carey Evans & Simon Rhind-Tutt

Account Management Skills

And that filters down to the supplier relationships. Is that with the intensity of work, with the intensity of deliverables and the problems associated with remote working, one of the casualties of this are regular post project reviews. And to that point, Jenny, you talked about the onboarding process. I love that.