Upland

SEPTEMBER 1, 2023

This approach simplifies decision-making, addresses customer concerns, and enhances overall satisfaction by presenting relevant product options and information. Guided selling benefits both customers, who receive a more personalized experience, and sellers, who can offer more effective solutions based on individual needs.

Decision-making 195

Decision-making Stakeholders Customer Experience CRM 195

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Xant

MAY 20, 2021

They squeeze out more activity from reps, but then call it productivity. The thing is, it’s not productive. The way we approach integrations on Playbooks amplifies the investments you’ve already made in CRM. You have a customized CRM environment. Sales is going through a transformation. They do their own research.

CRM 77

CRM Prioritization Digitalization Facilitation 77

Xant

MAY 20, 2021

They squeeze out more activity from reps, but then call it productivity. The thing is, it’s not productive. The way we approach integrations on Playbooks amplifies the investments you’ve already made in CRM. You have a customized CRM environment. Sales is going through a transformation. They do their own research.

CRM 52

CRM Prioritization Digitalization Facilitation 52

Hubspot Sales

MARCH 2, 2021

Many of the changes we’re seeing now will stick around long after the pandemic has ended, including remote work and hybrid office environments. A remote work model also benefits employers with reduced overhead costs and higher rates of employee productivity. Are offices still necessary? How are sales teams impacted by remote work?

Remote Working 127

Remote Working Onboarding Sales Digital Transformation 127

DemandFarm

AUGUST 31, 2023

But it’s equally about an evolution in mindset – a shift from transactional interactions to building meaningful relationships. They seek more than sales pitches; they desire solutions, strategies, and partners to co-create value. This empowers them to be more strategic, build relationships and align stakeholders effectively.

Digitalization 52

Digitalization Retail Sales Decision-making 52