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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

In business, it has created an opportunity to reflect on how companies are managing customers, and it has given customers a window of opportunity to re-evaluate their supplier relationships to determine which partnerships are truly valuable. We’re seeing it first hand.

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The Loyal Brain

Service Excellence Partners

Why companies should make their customers happy: The neural correlates of customer loyalty. 2005) Nonlinear responses within the medial prefrontal cortex reveal when specific implicit information influences economic decision making. Advances in Consumer Research , 34: 735-739. [2] 2] Deppe, M., Schwindt, W., Plabmann, H.,