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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

Examine the methodologies and frameworks that are being used to guide customers down a path to value realization. Are we putting our team in the best possible position to make our customers successful? About Dave Duke Dave is a co-founder at MetaCX.

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Revegy’s 2018 Year in Review Signals Strong Outlook for 2019

SBI

Founded in 2005, Revegy more than doubled net new customers from 2017 for its SaaS-based subscriptions. Founded in 2005, Revegy more than doubled net new customers from 2017 for its SaaS-based subscriptions. While we are growing, expanding and thriving as an organization, our focus on customer success will never waiver.

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The Loyal Brain

Service Excellence Partners

Why companies should make their customers happy: The neural correlates of customer loyalty. 2005) Nonlinear responses within the medial prefrontal cortex reveal when specific implicit information influences economic decision making. Advances in Consumer Research , 34: 735-739. [2] 2] Deppe, M., Schwindt, W., Plabmann, H.,

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Can Jedi Mind Tricks Work on Customers?

Service Excellence Partners

Application in Customer Success Nothing replaces a history of rewarding experiences when it comes to a customer’s choice to renew or expand their software subscription. 2005) Unconscious affective reactions to masked happy versus angry faces influence consumption behavior and judgments of value. 3] Moore, T. Berridge, K.,

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5 Ways to Uncover Hidden Revenue in Strategic Accounts

SBI

Perhaps your marketing team is noticing some new market trends, your customer success team identifies additional client business needs, or your product team is inspired to develop a new offering. Before establishing Revegy in 2005 Mark served as president of MediZeus, Inc., Mark founded the startup Novient, Inc.

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GDPR for SaaS Providers and Companies

SmartKarrot

With more and more companies dealing with massive amounts of data ever since the boom of digital age in the last decade (to be specific somewhere around 2005), the cyber attackers have been presented with the greater opportunities to expose millions of records of the companies’ customers that are dealing with their private information.

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The World of XaaS (Anything-as-a-Service) is Now Live!

SmartKarrot

It is said that 2005 introduced mankind to the world of cloud computing. appeared first on SmartKarrot l Comprehensive Customer Success. Whether it is watching your favorite series or be it preparing for your tax returns – everything is now the call of the demand. Love and Light!