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Focus on the Experience, and the Numbers Will Come – ALWAYS

Customer Think

You’ve probably all heard – or read about – the Bain statistic from 2005 that goes like this: 80% of executives believe that they are delivering a supe. I originally wrote today’s post for StellaConnect. It appeared on their site on July 13, 2021.

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Stakeholders – Your Highest Value Asset

The Congruity Group

In 2005 Apple’s market value was $58 billion. Your customers? Your suppliers? When you think about the true value of your company, are you putting as much focus on your intangible assets as you do the tangible ones? Did you know. The total tangible assets on its balance sheet — 19.8 percent of that.

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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

Prior to MetaCX, he led customer success at Sigstr (acquired by Terminus) and held various customer management roles during his tenure at ExactTarget/Salesforce Marketing Cloud from 2005 to 2015. Dave is also the host of Value Builders, a podcast that aims to uncover the evolving role of value creation in business relationships.

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ShareFile, Levitate co-founder Jesse Lipson: Trust yourself


Self-taught programmer, developer, and designer Jesse Lipson founded Sharefile in 2005 as a cloud-based answer to clunky FTP sites. But one of my favorite pieces of advice is more of a reminder: trust the entrepreneurial spirit that got you in the game in the first place.

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When the CMO Is the CEO Successor

SBI Growth

In 2005 nearly 50% of Fortune 500 companies had a Chief Operating Officer (COO). In 2015 less than 35% had a COO. Why does this matter to you? Once thought of as the obvious successor to the CEO, the COO is.

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Barron Fujimoto Adds an Artist’s Touch to Planview’s Brand


and kept teaching before joining Planview in 2005. I worked for a few universities doing digital videos and layouts and creating graphics for students and staff. I moved to Japan for three years and taught graphic design and desktop publishing. Then I returned to the U.S. How is Planview different from other companies you’ve worked for?

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Top Sales Tools of 2020 and the Digital Sales Revolution


The second way it changed selling as we know it was by creating the AppExchange (in 2005) which BusinessWeek referred to at the time as “ebay for business software.” [1] No question, that launching the Salesforce Appexchange in 2005 altered the industry forever. Still, it’s a lot.