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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

In business, it has created an opportunity to reflect on how companies are managing customers, and it has given customers a window of opportunity to re-evaluate their supplier relationships to determine which partnerships are truly valuable. We’re seeing it first hand. The ecosystem: When creating value, think outside your own business.

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Stakeholders – Your Highest Value Asset

The Congruity Group

Your suppliers? In 2005 Apple’s market value was $58 billion. Those are all things that you can easily quantify, but what about your “intangible assets?” Your employees? Your customers? When you think about the true value of your company, are you putting as much focus on your intangible assets as you do the tangible ones? Did you know.

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The 5 Quota-Killing Mistakes Only Experienced Salespeople Make

Hubspot Sales

By far the biggest reason smaller, scrappier suppliers can kick out long-standing vendors? If it were 2005, that would have been a great response. As soon as the rep gets comfortable and assumes they're guaranteed their customer's business -- both current and future -- they expose themselves to the competition.

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The Loyal Brain

Service Excellence Partners

2005) Nonlinear responses within the medial prefrontal cortex reveal when specific implicit information influences economic decision making. 2001) Antecedents of commitment and trust in customer–supplier relationships in high technology markets. Why companies should make their customers happy: The neural correlates of customer loyalty.

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Equipped for the Inevitable: The Owens Corning Story

Luminas Strategy

In 2005 and 2006 the U.S. As far as their customers were concerned, because Owens Corning’s investments and go-to market strategy were so broad, they had become a transactional supplier. Like boy scouts, they were prepared. was enjoying a robust building economy.

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Book review – Managing Brands

Red Star Kim

– famous advertiser David Ogilvy said: “the intangible sum of a product’s attributes” and author Marty Neumeier said: “ a brand is a person’s gut feeling about a product, service or organisation” (2005). A brand is a promise that it will deliver a set of attributes.

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20 Strategic Planning Models to Consider

ClearPoint Strategy

Blue Ocean Strategy is a strategic planning model that emerged in a book by the same name in 2005. The bargaining power of suppliers. The chart below, for example, demonstrates the difference between the projected and desired sales of a mock company: See Also: Gap Planning Template (+ Seven Other Strategic Planning Templates).