Strategic Communications

NOVEMBER 11, 2021

There is often tension between marketing and sales in many organizations. Shouldn’t these two functions be closely aligned to most effectively achieve the revenue and ROI goals of the organization? In a 2013 Harvard Business Review article , “Why Sales and Marketing Don’t Get Along,” authors Andris A.

Marketing 52

Marketing Co-Creation e-Learning Sales 52

SmartKarrot

JANUARY 5, 2022

He’s also the Co-Founder of Gain Grow Retain —the community for CS leaders—and CCO of Higher Logic. She’s been on the Top 100 Customer Success Strategists list since 2013, which is a testament to her contributions and dedication to the CS space. And he’s always willing to share his knowledge with CS leaders and organizations.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

Hubspot Sales

OCTOBER 29, 2017

In 2013, American companies alone spent $164.2 in 2013 on hiring sales training companies, one of the top five outsourced training expenditures, according to Training Industry. (I But the experts below were coaching salespeople while the YouTube co-founders were still in diapers. Companies spent approximately $2.2B

Sales Training 112

Sales Training Sales Publishing Co-Creation 112

SmartKarrot

MARCH 8, 2022

Her various books, blogs, articles, and whitepapers have helped many people understand the program, planning, and operational structure of Customer Success Organizations. Diana also co-created the ‘Open Book of Customer Success,’ a free workspace with all the resources to help Customer Success professionals. Like what you are reading?

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

ClearPoint Strategy

FEBRUARY 3, 2021

This approach is particularly important for the production of goods, but has been so successful that it’s been co-opted by other industries. That being said, lean project management isn’t the right fit for every organization. Houston began training its employees in Lean Six Sigma back in 2013. Map the value stream.

Management 52

Management Transportation Manufacturing Software 52