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Spotlight on Richard Chaplin, PM Forum and Managing Partners’ Forum

Red Star Kim

Harnessing that network, he has facilitated so many trailblazing developments. He then created both the PM Forum and Managing Partners’​ Forum – two key membership groups in professional services. No surprise that he’s a networking super-connector. And he’s still expanding the groups’ reach throughout the world with Keith Hardie.

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PM Conference Report 2022: Strategy implementation, Employer Value Propositions (EVP), Storytelling and Client Feedback

Red Star Kim

Most of the regular sponsors – Vuture, Mytton Williams, Thomson Reuters HighQ and Conscious – had stands in the refreshment area to facilitate conversation. Client Experience Management (CEM) in professional service firms (kimtasso.com) 2016. Psychology in marketing and selling from PM Forum 2015 (kimtasso.com).

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Book review: Neuroscience for learning and development by Stella Collins

Red Star Kim

The colours worn by the facilitator may have an impact In webinars you’ll need more slides as people are wired to pay attention to “change” – use pictures or video rather than text Echoic memories are short – only holding about 3-4 seconds worth of information.

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Book review: Influential Internal Communication by Jenni Field

Red Star Kim

The role of community, gossip and belief are touched on and there’s reference to Dunbar’s Law (see Client relationship management (CRM) – how many close social (kimtasso.com) ). The diagnosis phase involves finding out why there is a problem, and more listening and facilitating is recommended.