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How to improve performance and reduce stress, with David Meikle

Account Management Skills

We discuss: why David describes the relationship between the agency, the client and the client’s procurement department as the triangle of doom.

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Is billing by the hour killing your account manager’s proactivity?

Account Management Skills

Well, Gartner says “if the AM is either unwilling or unable, the growth engine stalls” Having taught account growth since 2016, I don’t generally see a lack of willingness among agency account managers. So given the obvious commercial opportunity, what holds them back?