SmartKarrot

MAY 27, 2020

After the era of customer service and customer experience, now is the time for customer success to try its luck. Talking in terms of B2B businesses, client success is one of the factors that businesses are focusing on, in 2020. A client success director’s role does not end after client acquisition.

Emotional Intelligence 10

Emotional Intelligence Customer Success Leadership B2B 10

SmartKarrot

OCTOBER 16, 2020

Let me put it this way, Say, a garment manufacturing company began with 5000 customers on the 1st of January 2020 and had 4500 clients by 31st December 2020, the attrition rate would be 10 percent. In simpler words, this means that the company has 10 percent fewer customers than what it started with.

Artificial Intelligence 10

Artificial Intelligence Emotional Intelligence Manufacturing Customer Experience 10

SmartKarrot

JANUARY 5, 2021

Being passionate about guiding leaders on making their companies “unforgettable,” she is the Founder and CEO of Customer Bliss and is fondly known as the “Godmother of Customer Experience.”. Making it to the Top 25 Customer Success Influencers in 2020, Kristi has turned the tables for hyper-growth B2B SaaS companies.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21