Red Star Kim

NOVEMBER 13, 2023

An important assessment that I use a lot is for Emotional Intelligence (EQ). Furthermore, whereas personality is fairly fixed we can improve our emotional intelligence. There is also a post on emotional intelligence and leadership Research on leadership and emotional intelligence (EQ) (kimtasso.com).

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Red Star Kim

MAY 2, 2023

Following my past research (some of which was published in my 2020 book Essential soft skills for lawyers (kimtasso.com) ) I keep an eye out for the latest information relating to the soft skills (particularly leadership skills) most in demand and how these relate to the professional services sector.

Emotional Intelligence 130

Emotional Intelligence Leadership Decision-making Publishing 130

Red Star Kim

FEBRUARY 15, 2024

All of them (to a greater or lesser extent) result in learning and the acquisition of new skills and behaviours. Counselling, coaching, mentoring, facilitating, training and consulting are at different stages of the helping continuum. The terms (e.g. Coaching Coaching is about goal achievement, behavioural change and improved performance.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

SmartKarrot

MAY 27, 2020

Talking in terms of B2B businesses, client success is one of the factors that businesses are focusing on, in 2020. A client success director’s role does not end after client acquisition. LinkedIn 2020 Emerging Jobs Report mentions customer success as one of the top-most emerging jobs in 2020. . EQ is The New IQ .

Emotional Intelligence 10

Emotional Intelligence Customer Success Leadership B2B 10

SmartKarrot

OCTOBER 16, 2020

Let me put it this way, Say, a garment manufacturing company began with 5000 customers on the 1st of January 2020 and had 4500 clients by 31st December 2020, the attrition rate would be 10 percent. That can only happen when the customer lifetime value (LTV), be slightly higher than the customer acquisition cost (CAC).

Artificial Intelligence 10

Artificial Intelligence Emotional Intelligence Manufacturing Customer Experience 10

SmartKarrot

JANUARY 5, 2021

Fortunately, he now spends his time coaching and training individuals on effective customer acquisition, satisfaction, retention, and revenue generation. Making it to the Top 25 Customer Success Influencers in 2020, Kristi has turned the tables for hyper-growth B2B SaaS companies. Kristi Faltorusso. Irit Eizips. Swati Garg.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

Red Star Kim

JANUARY 23, 2023

If your review suggests you need to develop your soft skills, it can be an uncomfortable prospect for a tough barrister as it involves more than knowledge-acquisition. I conducted research to support a book on “Soft skills for lawyers” which was published in 2020. The importance of soft skills? Let me share some of the findings.

Emotional Intelligence 130

Emotional Intelligence Communication Digitalization Publishing 130