Remove 2020 Remove Communication Remove Emotional Intelligence Remove Remote Working
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Soft skills revisited – with a leadership perspective

Red Star Kim

Back in July 2020 I shared some research insights from my book “ Essential Soft Skills for Lawyers ” which generated significant interest – not least from the associated nine-minute video explaining “soft” skills featuring the Worry Monster. New soft skills for remote working. Digital body language.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk

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Preparing M&BD professionals for the future – learning, skills and knowledge transfer

Red Star Kim

These are not aligned to professional services marketing. They focus on marketing rather than business development.

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20 team-building activities to get remote teams through 2021

Zendesk

When the COVID-19 pandemic hit, companies were forced to adapt by starting a remote-work experiment. But for some, this new way of working is here to stay. PwC’s Remote Work Survey found that 83 percent of businesses think working remotely has been successful for their organizations.

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The most important customer service skills for 2021

Zendesk

Working across channels. Communication skills. Remote work skills. Support leaders can provide empathy training , but it’s also a good idea to hire support reps who can already put themselves in an angry customer’s shoes and communicate that understanding to the customer. Giving and receiving feedback.