Remove 2020 Remove Digitalization Remove Emotional Intelligence Remove Remote Working
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Soft skills revisited – with a leadership perspective

Red Star Kim

Back in July 2020 I shared some research insights from my book “ Essential Soft Skills for Lawyers ” which generated significant interest – not least from the associated nine-minute video explaining “soft” skills featuring the Worry Monster. New soft skills for remote working. Whether digitally or in person.

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Preparing M&BD professionals for the future – learning, skills and knowledge transfer

Red Star Kim

And that some content – e.g. digital skills – is best learned through video whereas “softer” skills through personal interactions. How to deliver M&BD training and promote learning effectiveness Our second interactive exercise considered how to promote learning and harness different training opportunities. What are soft skills?

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk

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The most important customer service skills for 2021

Zendesk

What started as a global health crisis became the accelerant in our transition to a truly digital-first world. Working across channels. Remote work skills. Nearly a third of customers messaged a company for the first time in 2020, and 74 percent say they will continue to do so. Giving and receiving feedback.