Zendesk

AUGUST 3, 2021

IT makes remote work possible, but hybrid workforces raise new challenges for IT leaders. According to Gartner , in 2021: “The challenge going forward will be funding and rightsizing the appropriate assets to support remote and hybrid workforce models — from individual technologies to real estate.”

Future of Work 98

Future of Work Remote Working Logistics Digitalization 98

Zendesk

MARCH 4, 2021

That may differ from a standard help desk, which is a centralized team within a company that serves employees or customers en masse, using a software product to organize conversations. To be digital first and virtual, we have to evolve our mindsets, behaviors and simplify how we approach our work. Embrace and adapt to volatility.

Future of Work 52

Future of Work Decision-making Digitalization Remote Working 52

Zendesk

DECEMBER 1, 2020

Thus, the shift to remote work resulting from COVID-19 is a driver in the direction business was already headed. “We But now, businesses have tools, like CRM software , to build processes that connect data dots across support, marketing, product, sales—the entire customer journey. Think about customer service software.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98