2021 Account Development Co-Creation Leadership 
SmartKarrot
MARCH 8, 2022
Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021. Diana also co-created the ‘Open Book of Customer Success,’ a free workspace with all the resources to help Customer Success professionals.
Mercuri International
MAY 23, 2023
Review, predict & adapt SAMs often struggle to update their account plans with useful information and best practices gathered, which could be used as inputs to guide account development and to forecast the notoriously difficult development of larger accounts. Selection and deselection of strategic accounts.
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