Strategic Account Management Association

AUGUST 24, 2021

This blog post is based on a keynote presentation from the 2021 SAMA Annual Conference. We have to understand how SAM relates to the other ways that we engage with customers like marketing, sales, supply chain management.”. Build multifunctional teams includingsupply chain, quality and operations that focus on servicing customers.

Stakeholders 520

Stakeholders Supply Chain Digitalization Shareholders 520

SmartKarrot

MARCH 24, 2021

Once you get a bird eye view of your customer, it becomes easier to deal with them later. Prioritize your contacts. There must be few customers who are often time-consuming with silly doubts. You must prioritize them and respond to them accordingly. Customers always like personalized service. contact-form-7].

Prioritization 10

Prioritization Customer Success CRM Software 10

Planview

JANUARY 12, 2023

Three considerations that will create new revenue streams outside of traditional implementation, integration, and customization projects, are: Value based offers Subscription renewable services. Customer success and professional services organizations must partner together. Source: TSIA Webinar Poll, July 2021.

Profitability 52

Profitability Customer Success B2B Decision-making 52