2021 Emotional Intelligence Future of Work Interpersonal Skills 
Red Star Kim
NOVEMBER 8, 2022
The shift to remote working during lockdown drove the need to develop several new soft skills. For those who remain predominantly in remote working mode, there was another great book released with a bang in 2021: Erica Dhawan’s “ Digital Body Language – How to build trust and connection no matter the distance”.
SmartKarrot
JANUARY 5, 2022
Thanks to her strong customer success professionalism combined with excellent interpersonal skills, she drives a great vision for using customer success to help aspiring CS professionals grow in this field. Bill Cushard is the Executive Director & Global Head of the Future of Work and Customer Education Practices at Service Rocket.
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