Zendesk

JUNE 30, 2022

Customer success is key to business success, especially for startups that depend on retention for meeting revenue goals. For startups with a well-oiled customer success team, the opportunities for growth are immense. What is a customer success team? When to start your customer success team.

Customer Success 97

Customer Success Interpersonal Skills Leadership Investors 97

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Zendesk

JUNE 28, 2022

In this article, we reveal the 15 best online sales training programs in 2022, sorted by training types. Offering turnkey sales skills training, these sessions help remote sales and customer success teams significantly increase their productivity. Get ready to practice your note-taking skills. Enterprise sales training.

Sales Training 52

Sales Training B2B Sales Profitability 52

SmartKarrot

DECEMBER 22, 2021

As digital transformation accelerated in 2020-2021, companies have invested heavily in their customer success (CS) teams. Initially, customer success was built at the intersection of sales and marketing functions to create business value as an ancillary function to marketing, sales, and support to generate revenue.

Customer Success 19

Customer Success Digital Transformation Investors Leadership 19

SmartKarrot

FEBRUARY 16, 2022

This is why we have created and curated a list of 30 top SaaS influencers you must follow in 2022 to receive excellent SaaS advice. Top 30 SaaS Influencers You Need to Follow in 2022. He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers.

Co-Creation 10

Co-Creation Investors Computers and Electronics Finance 10

Insightly

JANUARY 10, 2024

Investors are taking bets on companies focusing on AI, but they’ll need the human element to truly see ROI. people; in 2022, it was 7.1. Jay points to ensuring integrations are prioritized so that teams and apps seamlessly pass information that elevates the customer experience. You’ll still need humans for that, she says.

Finance 52

Finance CRM Acquisition Decision-making 52