SOAR Performance Group

AUGUST 5, 2023

[link] In 2023, Customer Success Managers are stuck between the often opposing priorities of customers and companies.

Prioritization 52

Prioritization Customer Success Management Account Management 52

SOAR Performance Group

AUGUST 5, 2023

[link] In 2023, Customer Success Managers are stuck between the often opposing priorities of customers and companies.

Prioritization 52

Prioritization Customer Success Management Account Management 52

ProlifIQ

FEBRUARY 23, 2024

The State of Account Planning in 2024 2023 was a challenging year for go-to-market teams. With economic uncertainty, slowing growth, and more scrutiny on every purchase, many teams struggled to close deals and retain accounts. Win rates and customer retention are top metrics, but CRM adoption ranked high with SMBs.

Account Planning 52

Account Planning CRM Energy and Utilities Account Management 52

Upland

OCTOBER 17, 2023

Customer success leaders leverage chatbots to lighten workloads. According to Hubspot’s 2023 State of AI report, 79% of salespeople using automation say they can dedicate more time to actively selling. How does AI help sales teams with account-based selling? Many writers use AI to spark ideas.

Artificial Intelligence 195

Artificial Intelligence Sales Decision-making CRM 195

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52