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Workforce optimization: The ultimate guide for 2024

Zendesk

MARCH 7, 2024

This can involve understanding your customer’s expectations, analyzing their feedback, and aligning training and performance goals with customer satisfaction. After hiring the right people, ensure your employee onboarding process is as smooth and efficient as possible. What is the difference between QA and QC?

Prioritization 52
Prioritization Profitability Customer Experience Decision-making 52
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What is employee experience management? Best practices + benefits

Zendesk

APRIL 14, 2023

EX managers often work closely with human resource management to cover performance reviews and decide on employee perks. Focus groups: Set up small group meetings for employees to discuss specific issues at work—anything from the onboarding process to burnout. Sneak peek: What is an employee experience manager?

Management 52
Management Onboarding Communication Meetings 52
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