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7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. It needs more than simple customer service. Steve Jobs once advised to get closer to customers.

Digitalization 10
Digitalization Customer Life Cycle Cybersecurity Government 10
article thumbnail

7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. It needs more than simple customer service. Steve Jobs once advised to get closer to customers.

Digitalization 10
Digitalization Customer Life Cycle Cybersecurity Government 10
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