DemandFarm

APRIL 26, 2023

Written and spoken communication skills: Facilitating communication between all parts of their organization and those of their key accounts is a primary job of key account managers. It’s impressive when a candidate shows passion for a career in Key Account Management by investing time in learning and taking courses.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

SmartKarrot

OCTOBER 12, 2022

Ensure the team understands and presents the product roadmap to Clients, articulating how those investments translate to business value. Step into client escalations as needed and work towards a timely resolution. Collaborate with Implementation team leadership to ensure consistent, successful kickoffs and expedited time to revenue.

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Megan is a customer advocate who believes in an empathetic approach to leadership.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Management Skills

MARCH 20, 2023

We talk about: – how the roles and the skill sets are different – how they work together on projects and retainers – how they manage the client relationship – what friction points can occur and how they overcome them – their advice for agencies thinking of moving to an AM/PM model.

Digitalization 52

Digitalization Account Management Decision-making Management 52