SmartKarrot
MARCH 8, 2022
A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Kellie has a proven track record of increasing organizational customer retention, account growth, and building advisor relationships. Amarachi Ogueji. Keri Keeling.
SmartKarrot
OCTOBER 12, 2022
It may appear that this only applies to B2C companies that conduct direct sales to customers. To map the client journey, you must first comprehend the B2B customer account journey. As a B2B company, you still have clients and a client journey even though you sell to other businesses rather than consumers directly, as in the B2C world.
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