Account Management Skills

JANUARY 29, 2024

Well, Gartner says “if the AM is either unwilling or unable, the growth engine stalls” Having taught account growth since 2016, I don’t generally see a lack of willingness among agency account managers. So given the obvious commercial opportunity, what holds them back?

Account Management 40

Account Management Profitability Account Growth Procurement 40

Account Manager Tips

AUGUST 14, 2022

What qualifications do I need to be a key account manager? Key account manager attributes Key account managers are responsible for everything to do with the customer lifecycle. From service delivery to account growth, to customer retention, and everything between. Strategic Account Management.

Key Account Management 246

Key Account Management Account Management Emotional Intelligence Management 246

Mike Kunkle

OCTOBER 8, 2023

The cross-functional alignment ensures every department synchronizes efforts to drive profitable growth. Data Points: According to a report by Bain & Company, increasing customer retention rates by 5% can increase profits by 25% to 95%.

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Account Management Skills

FEBRUARY 22, 2024

Paint a picture of the client’s future business and provide an ROI on the relationship – so they can have client improvement conversations ( according to Gartner ) Be knowledgeable, professional and efficient when it comes to delivering the agency’s service but also proactive with suggesting new, business-relevant ideas and insight (..)

Account Management 52

Account Management Management Client Development Account Growth 52

The Center for Sales Strategy

AUGUST 10, 2021

In other words, a company’s ability to retain its customers has a huge impact on revenue generation and profitability. Based on these experiences, clients or customers decide if they want to continue business with a given firm or not.

Profitability 122

Profitability Organization Account Growth 122

Openview

SEPTEMBER 17, 2018

A CEB Gartner study completely contradicts what has been conventional wisdom in SaaS, that strong customer service is a critical part of a sales team’s ability to not just retain clients but grow and accelerate account revenue. By working with stakeholders across your organization, this recalibration will lead to more sales and profits.

Sales 76

Sales Profitability Account Management Prioritization 76

ProlifIQ

APRIL 3, 2023

Strategic account planning (top 5-10% of your accounts) will have clear visuals and reporting on where the best opportunities are for account growth. Retention Finally, retention strategy is an important account planning tool that helps sales teams keep their existing customers engaged and satisfied.

Account Planning 52

Account Planning Stakeholders CRM Decision-making 52

Revegy

MAY 14, 2018

Moreover, companies that use a solution designed specifically for account planning have an 11-point advantage over those using manual efforts and a 9-point advantage over those using homegrown or CRM applications. What would a 9 to 11-point increase to your key account growth mean for your organization?

Co-Creation 53

Co-Creation Key Account Management Account Management Account Planning 53

PandaDoc

APRIL 21, 2023

As a business discipline, it refers to the process of identifying or targeting key accounts, which have strategic value, and developing a deeper, more meaningful, and mutually beneficial relationship with them. Key accounts deliver huge revenue and profitability compared to other clients in your business portfolio.

Key Account Management 52

Key Account Management Account Management Management Prioritization 52

Arpedio

JANUARY 5, 2024

Their duties extend from strategic account planning , which involves crafting tailored solutions that resonate with the client’s specific challenges and ambitions, to actively seeking opportunities for account growth through cross-selling or upselling.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Hubspot Sales

OCTOBER 30, 2017

After all, if you look like a sales rep, talk like a sales rep, and act like a sales rep, why are you going by “account growth manager”? Enterprise software executive | Helping retailers find better performance, productivity, and profitability". It’ll make your prospects trust you less. LinkedIn Headline Examples.

Retail 142

Retail Value Proposition Healthcare Account Growth 142

SalesGlobe

SEPTEMBER 12, 2023

Aspirational Account Planning is a living process that begins with a strong foundational methodology, team engagement, and ongoing points of accountability and adjustment to exceed your account growth goals.

Account Planning 52

Account Planning Procurement Decision-making Manufacturing 52

Geehan Group

APRIL 7, 2017

Getting your current customers buying more of your stuff means it’s harder for them to leave you (increased switching cost) and current customers are much less likely to bid out your work (increasing profitability). Shouldn’t you evaluate how your how you are spending your sales and marketing dollars?

Account Growth 52

Account Growth Acquisition Leadership Prioritization 52

SalesPop

APRIL 30, 2021

Once again we’ll quote the RAIN group, from their white paper Competencies of Strategic Account Managers : “If you’re going to drive value proactively, a variety of people will need to do a variety of things. The creation of value in account management cannot be done by one person—it requires a team.

Account Management 80

Account Management Management Value Proposition CRM 80

SmartKarrot

APRIL 7, 2023

Make contact with new customers to offer a satisfying onboarding experience and determine their potential accounts. Do buyer research to find important account growth prospects. Create and implement account strategies to increase sales and satisfy customers.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

APRIL 7, 2023

Make contact with new customers to offer a satisfying onboarding experience and determine their potential accounts. Do buyer research to find important account growth prospects. Create and implement account strategies to increase sales and satisfy customers.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

OCTOBER 12, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Bynder As a Customer Success Manager, you will be working with the strategic customers across sectors such as Non-Profit, Higher Education, Financial Services and Governments. Develop upsell & cross-sell opportunities.

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

ProlifIQ

JUNE 21, 2023

Account managers are tasked with managing these accounts, serving as the main point of contact, and ensuring that the customers achieve the outcomes that they purchased your tool or service for.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

JULY 14, 2021

Identify opportunities for account growth within your managed accounts. Support business development and drive client account growth and profitability. Building relationships with customers as a trusted advisor to support and consult on their social strategies.

Customer Success 10

Customer Success eCommerce Account Growth Stakeholders 10

SmartKarrot

DECEMBER 22, 2020

Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success. Advocate customer needs/issues cross-departmentally and lead/resolve account escalations. Strong empathy for customers and the capability for enabling profitable growth.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

OCTOBER 14, 2022

By addressing three crucial problems—misguided key account selection, overworked key account managers , and resource waste—CSOs can buck this trend. . Chief sales officers (CSOs) frequently increase the resources they devote to their biggest accounts to accelerate key account growth.

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

SmartKarrot

OCTOBER 11, 2022

By addressing three crucial problems—misguided key account selection, overworked key account managers , and resource waste—CSOs can buck this trend. . Chief sales officers (CSOs) frequently increase the resources they devote to their biggest accounts to accelerate key account growth. Like what you are reading?

Key Account Management 10

Key Account Management Account Management Management Suppliers 10

SmartKarrot

MAY 27, 2020

Richardson’s approach stands on the following parameters: Momentum Methodology to assess a customer relationship, and develop and execute strategic account management best practices. Analyze the account information and develop plans that improve profitability and align with customer’s goals.

Account Management 10

Account Management Management Key Account Management Account Growth 10

SmartKarrot

OCTOBER 17, 2022

Account mining can not only be an extremely efficient method to showcase credibility and reliability to existing accounts, but it can also help indicate a sense of forethought and concern for each customer. What Is Account Mining? This research often involves upselling opportunities , growth spectrums, and demand forecasts.

Account Strategy 10

Account Strategy Account Management Digital Transformation Profitability 10

SmartKarrot

OCTOBER 19, 2020

Manage and mentor the professional services team to ensure successful and profitable project delivery. You will be responsible for key customer success metrics, including customer churn, account growth, and renewals. Own and drive customer engagement on the solutions, consumption of licenses, and overall customer satisfaction.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Account Growth 10

SmartKarrot

OCTOBER 5, 2023

It provides your team with the guidance and ‘how-to’ on nurturing the relationships and managing the multiple moving parts in an account. Designing an Effective Playbook for Large-Scale Clients Developing an effective playbook for managing large-scale clients helps in driving consistent account growth and sentiment.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

APRIL 6, 2021

They constitute a lion’s share in company profits. How they achieved account growth? C-level executives have a wide range of professional networks and are in great relationships with many companies. Just 40 C-level customers will generate nearly 70 percent of the B2B business. How a client grew revenue?

Customer Success 18

Customer Success Software Software Decision-making 18

SmartKarrot

NOVEMBER 25, 2020

Manage large enterprise accounts including account growth and driving product utilization. Identify growth opportunities through client expansion and product attachment to achieve revenue growth and profitability.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. Do we have plans in place?

Account Management 98

Account Management Management Account Planning Co-Creation 98

Account Management Skills

NOVEMBER 7, 2022

If you’d like help raising your account management game, then take a look at my Account Accelerator programme, where you work with me for nine weeks. I help you with the tools, strategies, and all the support you need to implement a repeatable and systematic approach to account growth for your agency.

Account Management 52

Account Management Management Suppliers Meetings 52

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Account Manager Tips

OCTOBER 11, 2021

Bad key account managers don't prepare. You can't expect to have satisfied, loyal, and profitable customers when you don't prepare. Key account managers have revenue targets too. A big part of the role is account growth and expansion. for anything. What are my objectives for this meeting? But guess what?

Account Management 246

Account Management Key Account Management Management Suppliers 246

SmartKarrot

DECEMBER 21, 2021

Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Ensure team is densifying white space opportunities to optimize client’s business performance while growing the revenue. Support driving revenue-generating opportunities through Salesforce stages to closure.

Customer Success 3

Customer Success Retail Stakeholders Account Management 3

Account Management Skills

JULY 27, 2021

A quick reminder that my next Account Accelerator Programme is starting on September 23rd 2021. This programme is all about building confidence for account managers. It’s designed to take you from unpredictable project revenue to more predictable account growth. Phil is director of Creative Resource.

Account Management 52

Account Management Decision-making Management Marketing 52

Account Management Skills

MAY 10, 2021

So the biggest thing for us really is staff cost, the gross profits. So what I mean by us different to others is, a lot of the big networks would treat their gross profit differently to how an independent would. Project managers, you’ll know this, this is what you do in your account management, project management stuff.

Finance 40

Finance Account Management Banking Management 40

Account Management Skills

MARCH 20, 2023

I have worked in many different kinds of assets of account management, I mean the full spectrum, I have done roles, which have been very hybrid and touched a little bit on project delivery and account management. The AM role for me, I rely on the account manager to have an eye on the future. Jenny Plant 42:29 Okay Gotcha.

Digitalization 52

Digitalization Account Management Decision-making Management 52

SmartKarrot

NOVEMBER 29, 2022

Now, when setting goals, it is important that priority has to be given to the goals that are most profitable to the account. These decisions should also be made using the account data, and the most valuable, meaningful ones should be made. Benefits that you can derive from LAMP: Large Account Management Process.

Management 19

Management Account Management Key Account Management Profitability 19