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Back to the Future: F2F selling is returning, but virtual selling is here to stay

Strategic Account Management Association

FEBRUARY 2, 2021

Just when customer account teams and salespeople were beginning to grow accustomed to virtual-only sales and account management, a return to (some) face-to-face interactions is on the horizon. Jonathan Hughes, Partner, Vantage Partners, and David Chapnick, Partner, Vantage Partners.

Virtual Selling 520
Virtual Selling Suppliers Account Management e-Learning 520
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Joint Success Plan: An Essential Tool for Driving Outcome-Based Customer Success

SmartKarrot

MAY 27, 2021

Outcomes are the business benefits that customers look for in our products or services which should be in line with the value proposition. Anticipated value is the ongoing business outcomes that is offered. This means the value proposition of the company. It helps customers get the value they signed up for.

Customer Success 10
Customer Success Value Proposition Stakeholders Brainstorming 10
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