Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. Delegates were from legal and accountancy firms in the UK, Channel Islands, Germany and United Arab Emirates. Why do law firms needs SAM?

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Account Management Skills

AUGUST 2, 2021

My goal as always, for you is to come away with helpful tips, ideas, golden Nugget nuggets of wisdom, and reminders for how to keep and grow existing client relationships. On episode 16, and this is tip number five, I had the pleasure of speaking to the account management team at Skeleton Productions.

Account Management 52

Account Management Client Relationships Management Meetings 52

Account Management Skills

JUNE 5, 2023

We discuss a myriad of topics, including: the process for hiring the right account manager at your agency examples of how to set client expectations and boundaries why having a written scope of work is key to successful project delivery and Rob’s thoughts in general on the agency landscape and the future of agencies.

Management 52

Management Account Management Suppliers Onboarding 52

Zendesk

AUGUST 26, 2022

That number is only expected to rise as the demand for remote work, learning, and entertainment continues. Are you still working with spreadsheets? April Martin, an IT professional, used Zendesk and HubSpot to look more deeply into client relationships. After all, internet users generate roughly 2.5

Customer Experience 52

Customer Experience CRM Software Software 52

Account Management Skills

JUNE 29, 2021

And what our research consistently shows, is those that had the best service, the best client relationships are undoubtedly the ones that have performed better. It’s interesting that some of our clients say to us, what’s happening out there? Like, are we asking our clients for their expectations? Jenny 10:23.

Account Management 40

Account Management Meetings Onboarding Client Relationships 40

Account Management Skills

MARCH 9, 2021

. * The differences between an agile, waterfall and wagile way of working. Differences between the role of the account manager and project manager and how they can work together efficiently. * The downsides of the hybrid role where the project management and account management function are in a combined role.

Digitalization 40

Digitalization Management Account Management Communication 40

Account Management Skills

APRIL 6, 2021

I hope you enjoy the chat with Mark and come away with a few ideas for how you could perhaps empathise more with your clients. If you would like to receive a weekly newsletter with tips for account managers and sound bites from podcasts, and news and events then please subscribe via the Home page. Transcript: . Is that true?

Account Management 40

Account Management Management Meetings Client Relationships 40