article thumbnail

Got CXM? Why customer experience management isn’t just a nice-to-have for strategic account management

Strategic Account Management Association

In strategic account management, companies have to address the never-ending question of how to differentiate themselves and gain market share. Value Selling A sales approach that focuses on benefiting the customer throughout the life cycle of your relationship. Account teams often wonder, “What’s in it for me?”

CXM 520
article thumbnail

65 Essential Key Account Management Terms Explained: Key Account Management (KAM) Glossary

DemandFarm

KAM Glossary (with 65 Definitions) To help strategic account managers / key account managers /sales professionals enhance their understanding of Key Account Management (KAM) , this glossary provides clear and concise definitions and explanations of essential terms, definitions, and concepts related to key account management.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Understanding Sales Process, Methodology, and Competencies

Mike Kunkle

A methodology is considered full cycle when it covers everything from before the buyers know who you are, through prospecting, opportunity management, and account management. It also applies to groupings of behaviors, such as prospecting, opportunity management, or account management, with sub-competencies underneath.

Sales 217
article thumbnail

How complex is your complex sale? An analogy with Judo belts

KAM With Passion

Third, the definition of what will be purchased eventually is not fixed : numerous modular platforms are available on the market and a CRM project is not only about software but also about consulting and training. Symptoms that the degree of complexity of sales is not managed properly.

article thumbnail

10 Ways to Help Your Sales Team Use a Value-Based Selling Approach

Brooks Group

This means keeping up with the changes in the market and industry best practices to position your team as subject matter experts. Bundle and Package Products Creating custom product packages, purchasing tiers, or other benefits can add significant value. This works particularly well if you sell a technical product or service.