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65 Essential Key Account Management Terms Explained: Key Account Management (KAM) Glossary

DemandFarm

Customer Acquisition Cost (CAC) The total cost associated with acquiring a new customer, including marketing and sales expenses. Customer Advocacy The process of mobilizing key accounts to become advocates for a company by getting testimonials, case studies, and referrals.

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Listen to Chapter 1: What Your CEO Needs To Know About Sales Compensation

SalesGlobe

This evaluation should consider whether growth has come through the retention of current customer revenue, the penetration of customers through increased usage or additional products, or the acquisition of new customers. The structure may be developed around key segments – for example, the telecommunications industry or major accounts.