Red Star Kim

JULY 11, 2022

In some cases this might involve opening in new territories, forming international alliances or mergers and acquisitions. Some failed to monitor a major cost – that of fee-earner time in relationship nurturing and development. Others reported extensive buying cycles and a lack of clarity between sales from existing and target clients.

Innovation 130

Innovation Marketing Stakeholders Value Proposition 130

SmartKarrot

JUNE 21, 2021

Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell. Review and propose process improvements that drive client and market penetration. Drive events, below-the-line activities and represent the client in industry forums to drive awareness.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JULY 19, 2022

Role: Director of Client Success Location: Tampa, FL, US (On-site) Organization: MiSource As a Director of Client Success, you will manage a team of Account Managers to provide leadership, training, and coaching. Develop a sales strategy to achieve organizational sales goals and revenues through expansion of existing accounts.

Customer Success 3

Customer Success Account Management Onboarding Acquisition 3

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. We chatted about: – the importance of having a client development plan. – how to avoid client churn.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Flevy

MARCH 30, 2024

The Net Promoter Score (N PS) is a metric used to measure customer loyalty and satisfaction. It is based on a single survey question that asks participants to rate their propensity to recommend an organization, product, or service to others.

Digital Transformation 52

Digital Transformation Digitalization Profitability Organization 52