Acquisition Customer Experience Customer Knowledge Prioritization 
Zendesk
NOVEMBER 28, 2023
Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry. When companies provide excellent SaaS customer support, they can better secure customer retention. Since partnering with Zendesk, CARET has achieved a 1.54-hour
Tidio
FEBRUARY 26, 2021
From the business side, satisfied customers take less time to serve, need no acquisition spending, and are less sensitive to price changes. That’s the importance of customer retention strategies—they can reduce your spending and increase sales. Add self-service portals like a knowledge base as an extra support option.
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