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The Most Important KPIs in Distribution and the Influence of AI

QYMATIX

The digital transformation does not stop at medium-sized wholesalers either. For forecasting purposes , the churn rate can be used to determine the likelihood of how long new customers will remain loyal to the company. KPIs in the Area of Earnings and Profitability. Customer value. Cross-selling revenue.

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Customer Experience (CX): Frequently Asked Questions

SmartKarrot

Apart from building fail-proof products and services, businesses have to focus more on delivering unbeatable customer experience to optimize profitability. What is the difference between customer experience (CX) and user experience (UX)? User experience (UX) is concerned with the experience that a customer has with your product.