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75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022

SmartKarrot

Only 17% of customers believe digital companies care about their opinions. 97% of customer experience managers say CXM is a business strategy that helps create loyal customer relationships. 89% of CX managers express that customer experience management (CXM) helps improve customer satisfaction. According to 47.5%

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Customer Experience (CX): Frequently Asked Questions

SmartKarrot

This article attempts to answer some of the most frequently asked questions on customer experience. Use Artificial Intelligence to your advantage (AI). What is the role of digital in improving the customer experience? Digital is the way ahead for SaaS businesses! But what’s the role of digital in improving CX?