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75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022

SmartKarrot

Only 17% of customers believe digital companies care about their opinions. 97% of customer experience managers say CXM is a business strategy that helps create loyal customer relationships. 89% of CX managers express that customer experience management (CXM) helps improve customer satisfaction.

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Customer Experience (CX): Frequently Asked Questions

SmartKarrot

This article attempts to answer some of the most frequently asked questions on customer experience. What is the role of digital in improving the customer experience? Digital is the way ahead for SaaS businesses! And then, digital isn’t just modernizing your existing legacy apps or products! What is customer experience?