Customer Think

MAY 8, 2023

Defensive plays in customer experience management (CXM) are in Service, Loyalty programs, Net Promoter System, and closed-loop Voice of the Customer (VoC). Offensive plays are in Customer Success, Onboarding, Education, and Operations; Qualitative VoC, Data Mining, and Analytics; Account Management, Journey […]

CXM 73

CXM Onboarding Account Management Customer Experience 73

SmartKarrot

AUGUST 17, 2020

What is customer experience management? The best way to effectively do that is through the use of customer relationship and customer success management technology. What about customer experience management? The objective of CXM is to care for customers and tend to their needs via CXM initiatives that reduce customer churn.

Customer Experience 19

Customer Experience CXM Advertising Customer Success 19

SmartKarrot

FEBRUARY 16, 2022

97% of customer experience managers say CXM is a business strategy that helps create loyal customer relationships. 89% of CX managers express that customer experience management (CXM) helps improve customer satisfaction. How can technology enhance customer experience?

Customer Experience 10

Customer Experience CXM B2B Artificial Intelligence 10

SmartKarrot

JULY 26, 2021

This article attempts to answer some of the most frequently asked questions on customer experience. Customer Experience Director Customer Experience Manager Customer Experience Consultant Customer Experience Specialist Customer Experience Agent Customer Experience Advocate. What is customer experience management (CEM or CXM)?

Customer Experience 11

Customer Experience Artificial Intelligence CXM Digital Transformation 11