article thumbnail

Ethics of AI in CX

Zendesk

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Like Spider-Man uses his spidey senses for good, businesses can use AI to improve their customer experience.

article thumbnail

20 Innovative CRM Trends to Pay Attention to in 2022

Hubspot Sales

If there's one thing that's affecting all industries, it's artificial intelligence (AI). This also applies to the corporate world: 93% of enterprises are believed to have adopted IoT technology in 2019, according to Fierce Electronics , which will only continue in coming years. Accessible customer data across departments.

CRM 118