Remove Artificial Intelligence Remove Digital Transformation Remove Future of Work Remove Sales
article thumbnail

What is digital transformation? Definition, examples & importance

Zendesk

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples.

article thumbnail

Being more strategic – Case studies and insights (Ireland May 2023)

Red Star Kim

Funnels for target client segments Another approach considered was to focus on the customer journey (marketing) and buyer funnels (sales) for a few selected segments (or personas). It concludes “Firms that have adopted a one-firm operating model are 2.3 times more likely to be in the top quartile of healthy and high-performing organizations”.