75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022
SmartKarrot
FEBRUARY 16, 2022
80% of B2B buyers expect a purchase experience similar to that of B2C customers. Organizations prioritizing CX achieve 4-8% higher than their competitors. 97% of customer experience managers say CXM is a business strategy that helps create loyal customer relationships. Organizations emphasizing customer experience enjoy 1.5
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